Frequently Asked Questions
ORDERING
Please order directly from our website, by phone, by email, or by fax. When ordering
by email or fax, please include your contact information so we can contact you directly
should we have questions regarding your order. For security reasons, please do not
send credit card information via email. We will contact you by phone for payment
information. The current status of your order, its anticipated ship date and estimated
transit time will be available in the My Account section of our website.
DUNS NUMBER
The DUNS for IdeaStage Promotions is: 033193943
ASI NUMBER
The ASI number for IdeaStage Promotions is: 229705
RUSH ORDERS
If you need an item sooner than the standard production time published on
the item details page, please call. In most cases, we can accommodate reasonable
requests for rush service, or recommend a product that can be produced in the time
allowed. Some manufactures charge a fee for rush service. You will be notified of
any rush fees prior to production.
ARTWORK
We can work with nearly any type of digital artwork file provided:
A. It is a vector based AI, EPS or PDF file with all font converted to outlines
and all placed images embedded or;
B. Is it a high resolution bitmap image (JPG, TIF, GIF, PNG) saved at 300 dpi or
better AND at imprint size or larger.
Bitmap images that start out as low resolution graphics cannot be saved at a higher
resolution nor can they be saved as vector images (EPS).
If you order online, you can upload your art during the checkout process. You can
also e-mail your artwork to: graphics@ideastage.com. For larger files you can FTP
directly to our server, please call for Login information.
For printed artwork please send to:
IdeaStage Promotions, LLC
Graphics Department
2660 East Mohawk Lane
Phoenix, AZ 85050
All logos and artwork are preserved in our archive for use on future orders and
can be accessed and managed via your online account. We will always do our best
to match your exact color requests. Colors vary between different imprint technologies
and methods. PMS color matching capabilities vary with each product and manufacturer.
If you require a PMS color match, please call us. If you have questions about artwork,
please call 866-890-5096.
SETUP CHARGES
Custom imprinting your logo on an item requires printing plates, silk screens, film,
programming, or embroidery tape charges, etc. These costs are independent of the
actual costs of imprinting and are billed separately. For most items these are one-time
costs, however for some items there are recurring charges should you reorder in
the future. If you have questions about specific charges or fees, please contact
us prior to ordering.
SALES TAX
IdeaStage Promotions, LLC is based in Arizona. Arizona law requires us to
collect applicable sales tax on products shipped to locations in Arizona. We do
not charge tax on setup fees or shipping charges.
CUSTOMER SATISFACTION
Absolute Customer Satisfaction is our #1 goal. We will do everything in our power
to prevent mistakes on orders. We will not start production until you have signed
off on your order acknowledgement and digital proofs. Samples are generally available
on most items. On larger orders, we recommend that you order an imprinted first
article production proof. A few of our manufacturers charge a fee for this, but
it is a good way to feel 100% comfortable with your purchase. If your order is not
exactly as you approved on your order acknowledgement and proof, we will replace
the items and do whatever is necessary to make sure that you are 100% satisfied
with your purchase and your experience.
PAYMENTS
Unless other arrangements have been made, all orders must be paid for before shipping.
We accept most credit cards (Visa, MasterCard, American Express, Discover), corporate
purchasing cards, or company check. Customers wishing to be put on Account status
must fill out a credit application. Production will not start until your order acknowledgement
and digital proofs have been approved and payment arrangements have been made.
MINIMUM ORDER SIZE
In most cases the minimum quantity you can order is the first quantity listed
in the pricing grid. Some manufactures will sell fewer, but may charge a fee to
do so. If you have questions about minimum order size for a specific item, please
call.
OVERRUNS/UNDERRUNS
Industry standards allow 5%-10% variance on the quantity for customized item. You
will only be billed for the quantity that is shipped to you. We make every effort
to meet your order quantity exactly, but overruns are billable unless prior arrangements
are made.
SHIPPING
Our preferred carriers are FedEx and UPS. We will determine the best shipping method
based on your required delivery date, shipping location, and cost. Shipping is charged
at the currently published rates by carrier. We do not charge handling fees over
and above the published rates. If you prefer to ship on your own UPS or FedEx account,
please provide this information when you order. If shipping charges are not specified
on your order acknowledgement, shipping will be billed post-shipment and this may
show up as a separate charge on your credit card.